Printer Ink & Toner FAQs

In most cases, orders arrive within 2 to 3 working days after dispatch. Delivery time depends on stock availability, your delivery location, courier schedules and weekends. Some regional and remote areas may take longer.

Need your order urgently? Call 1300 827 790 before ordering and we will do our best to help. You can also shop toner cartridges or shop ink cartridges online now.

Where possible, we recommend having someone available to sign for the parcel. If that is not possible, leave clear delivery instructions when placing your order, such as an Authority to Leave if it is safe to do so.

If no delivery instructions are provided and the courier cannot deliver, they may leave a card. You will then need to contact the courier to arrange redelivery.

Under certain circumstances, collection may be available from one of our warehouses in Sydney, Melbourne, Perth or Brisbane. Please contact us before placing your order so we can check stock and make the right arrangements.

For help, call 1300 827 790 or use the contact form.

We accept PayPal, Visa, Mastercard, American Express and bank transfer via EFT.

You can call 1300 827 790 and provide your credit card details over the phone. Alternatively, you can pay by direct deposit or bank transfer.

Yes. TonerMarket uses secure SSL encryption to help protect online transactions and customer information.

Yes. You will receive an order confirmation after payment is received, and your invoice will be sent once the order is dispatched. A warehouse picking slip may also be attached to the delivery.

If you find a lower price for the exact same product elsewhere, contact us by email, phone or live chat with a link to the product. The product must be the same item and must be genuine, sealed and non-clearance stock.

See our Terms of Service for more details, or browse current clearance deals before you buy.

Returns generally fall into two categories: incorrectly ordered goods and faulty goods. Please contact us first to obtain a Return Authorisation Number. Returned goods cannot be accepted without one.

Incorrectly ordered goods

Incorrectly ordered goods can usually be returned within 60 days, provided the item is unopened, the original packaging is intact, and the product has not been damaged or defaced. Incorrectly ordered goods incur a 15% restocking fee.

You are responsible for return freight and proof of delivery. Once your return is approved, the goods must be returned within 14 days.

Faulty goods

Faulty goods must also be returned with a Return Authorisation Number. In most cases, returns older than 90 days from invoice date cannot be credited due to manufacturer restrictions, although some exceptions may apply.

For laser or copier cartridge faults, printed page samples may be required unless the printer does not recognise the cartridge or the toner will not function in the machine.

For more detail, visit the cartridge returns page or contact TonerMarket.

Do not open the packaging. Check the cartridge code against your printer model first. If you are unsure, contact us before opening the item so we can help confirm compatibility.

You can also browse by printer brand to find compatible products.

No. Do not open the seal or try installing the cartridge. Opening or using the product may affect your ability to return it.

Call 1300 827 790 or email sales@tonermarket.com.au and we will help check the cartridge before you proceed.

Fault claims for genuine OEM cartridges usually need to be raised with the original manufacturer first, such as Brother, HP, Canon, Epson or another printer brand.

We recommend contacting the printer manufacturer’s help desk as an initial step. If you need the correct support number, contact us and we will help point you in the right direction.

If a compatible cartridge does not perform as expected during the 6 month warranty period, TonerMarket will assess the issue and may replace, repair, refund or credit the product.

Please keep the original packaging where possible and contact us before returning the item.

Call 1300 827 790 and our team will help identify the right cartridge for your printer. You can also start by browsing printer brands, toner cartridges or ink cartridges.

Many Brother toner cartridges are designed to fit into a separate drum unit. The toner does not usually go directly into the printer by itself. Make sure you are inserting the toner into the drum unit first.

If you are unsure, contact us before forcing the cartridge into the machine.

Cartridge life depends on how much you print and how much coverage is on each page. Page yield is usually based on approximately 5% page coverage. If your documents use heavier coverage, large images or full-page colour, the cartridge will print fewer pages than the stated yield.

For higher volume printing, consider high yield cartridges.

Most compatible toners and cartridges are designed to produce a similar page yield to the genuine equivalent. Always check the product page for the listed yield before ordering.

Browse toner cartridges, ink cartridges or high yield options.

Yes. You can check whether you qualify for cartridge collection through Planet Ark’s cartridge recycling program, or look for a local drop-off point.

Visit Cartridges 4 Planet Ark or call the Cartridges Hotline on 1800 2424 73.

The TonerMates Loyalty Rewards program officially began on 8 May 2024. Customers only earn Gold from eligible orders placed from that date onwards. Gold is not applied retroactively to older orders.

Learn more on the TonerMates Rewards page.

Yes. Gold redemption can work alongside other discounts and promotions. In some cases, a cart-level discount may take priority over a TonerMate reward if the order reaches a promotion threshold.

Yes. TonerMate Gold expires 6 months from the earning or order date.