null

Shipping & Returns

Shipping

Free for orders over $75 inc GST 
Otherwise $9.95 p&h 

Surcharge of $10 for PO Boxes

In most instances you should receive your order within 1-2 working days after your order has been sent out but may be 5 days if delivery is to remote areas.

If your order is out of stock, we will promptly contact you and update you with the latest estimated time of arrival. We will offer you the option of waiting for these items or offering you a full refund.

Delivery is mainly by Courier, Australia Post or Express Post. Please specify an address where the goods can be received, ideally between 8:00am and 5:00 pm on weekdays. Usually if delivery cannot be made, couriers will leave a note to make another appointment and it is your responsibility to contact them to make the arrangements.

Authority to Leave (ATL): In many cases where deliveries can be safely left at the door whilst the delivery address is unattended, you can advise in the Billing Address or delivery notes, “ATL” which gives the courier the Authority to Leave the delivery near the door or a reasonable designated location.

 

 

Returns

 

To return a product, you must first contact us to obtain a Return Authorization (RA) Number. Returned goods cannot be accepted without a Return Authorization Number and is valid for 30 days from the issue date.

 

Incorrectly ordered or unwanted goods:

 

  1. If you are unsure if the cartridge you have ordered is the correct one for the printer, please contact us.
  2. Goods won’t generally be accepted for refund after 90 days from invoice. Irrespective we will consider any requests on a case by case basis if the 90 day threshold has passed.
  3. Incorrectly/unwanted ordered goods must be returned in original packaging, sealed and in resalable condition. We cannot accept any incorrectly ordered goods which have been opened or if the packaging is damaged or defaced in any way.
  4. When returning incorrectly ordered goods please pack them in another box so that the original packaging will not be damaged by stickers or courier handling.
  5. It is your responsibility to pay the freight charges and ensure you have proof of delivery for goods returned to us. Goods that are shipped freight-on or receiver to pay will be rejected at goods inwards in our warehouse unless by prior arrangement with Tonermarket.
  6. All incorrectly ordered goods returned will incur a restocking fee of 20%.

 

 

 

Faulty goods can be returned with these conditions:

 

  1. There are many occasions where both toners and ink cartridges which are returned are found not to be faulty. Please ensure you have performed your printer recommended installation and printer head cleaning and/or alignment procedures before returning any goods to us. Where you have issues with a Genuine Toner, contact the OEM supplier Technical Support who may be able to resolve the issue. They will often offer to replace a faulty toner directly. Tonermarket can supply their contact details on request.
  2. As a rule we do not give credits for returns where the goods are over 6 months old (180 days) from the invoice date. This is due to manufacturer’s restraints, not our wishes. Exceptions are made for some products where we have specific latitude given to us by the manufacturer of the product.
  3. Laser or copier returns will not be processed without samples of printed pages from the cartridge in question. The only exceptions where this will not apply to apply to faulty goods where the machine has either not read the cartridge or the toner will not function inside the machine.
  4. Faulty cartridges have to be over a minimum capacity (normally at least 75% full) or we cannot accept them for return.
  5. If the product has been refilled or tampered with in any way, a credit application will be rejected.
  6. Once we have received the cartridges, we will then evaluate them and contact you to advise the result.
  7. The warranty is limited to the cost of the goods only, as stated on your invoice, and is the amount you actually paid us for the goods excluding freight.

 

 

 

 

 

Genuine Cartridge Faults - Printer Claims

 

We will honour all Genuine Cartridge claims as described above. However all claims regarding costs of printer repair resulting from a faulty Genuine Cartridge need to be taken up directly with the first party provider (e.g. Brother, HP, Xerox etc).

 

 

 

We have also found from our personal experience that contacting the Help Desk of your printer manufacturer in the initial instance may be a good starting point, particularly if it is found that a faulty Genuine Cartridge causes printer damage. This may give you an excellent case to seek reimbursement of any costs of repair or replacement.

 

 

Payment Methods

There are a number of ways to make payments.

Credit Card
The most convenient way to purchase our products. We accept Visa, MasterCard and American Express.

Cheque
You can pay for your order by writing your cheque to
Tonermarket
Suite 2, Level 2, 79-85 Oxford St.
Bondi Junction NSW 2022

Direct Deposit
You can make your payment by direct deposit to:
Bank: ANZ Bank Account Name: Tonermarket
BSB: 012-241
Account Number: 9021 89359

Please Quote Your Invoice Number in the “Ref” as this will help us identify your orders.

Money Order
You can purchase a money order at any Australia Post Office with name “Tonermarket” and post it to:
Toner Market
Suite 2, Level 2, 79-85 Oxford St.
Bondi Junction NSW 2022

Account
Credit accounts are available to customers upon application. To apply to become an Tonermarket account customer, please contact the Tonermarket Customer Services Manager on 1300 827 790 to discuss.